Privacy Policy - Camden Town Cleaners

Last updated: September 2026

This Privacy Policy explains how Camden Town Cleaners collects, uses, shares, stores, and protects personal data in connection with our cleaning services. It applies to all Camden Town Cleaners customers in the Camden Town area, including individuals who enquire about, book, receive, or manage our services. We are committed to handling personal information in a lawful, fair, and transparent way in line with the UK GDPR and the Data Protection Act 2018.

1. Who we are

Camden Town Cleaners provides residential and commercial cleaning services in and around Camden Town. For the purposes of data protection law, we act as the data controller for the personal information we collect and use about our customers, prospects, and website or service users where applicable.

2. Personal data we collect

We collect only the information that is necessary to provide and manage our services, respond to enquiries, and meet our legal obligations. The types of data we may collect include:

Identity details: name, title, and any preferred name.
Contact details: address, email address, and telephone number.
Service details: booking date, service type, cleaning instructions, property access notes, and customer preferences.
Payment information: billing details, payment status, and transaction references. We do not store full card details where a payment processor handles them securely.
Communication records: emails, messages, call notes, complaint history, and service feedback.
Technical data: limited information such as device, browser, or access logs if you interact with our digital systems.
Special category data: we do not usually seek this information. If you voluntarily provide health, access, or vulnerability-related details to help us deliver a service safely, we will handle it with additional care and only where necessary.

We may receive personal data directly from you, from someone acting on your behalf, or from third parties involved in delivering or paying for a service.

3. How we use personal data

We use personal information for the following purposes:

to provide cleaning services and manage bookings;
to communicate about appointments, changes, or service issues;
to process payments and keep financial records;
to respond to questions, complaints, or requests;
to improve our services and customer experience;
to maintain internal administration, records, and business planning;
to meet legal, tax, insurance, and regulatory requirements;
to protect our business, staff, and customers from fraud, misuse, or security incidents.

We will only use your data for purposes that are compatible with the reasons it was collected, unless we have a lawful basis to use it differently.

4. Lawful basis for processing

Under GDPR, we must have a lawful basis for each activity involving personal data. Camden Town Cleaners relies on the following legal bases:

Contract

We process data where it is necessary to take steps before entering into a contract or to perform our contract with you. This includes handling bookings, service delivery, invoicing, and customer support.

Legal obligation

We process certain data to comply with laws and regulations, including accounting, tax, insurance, and record-keeping requirements.

Legitimate interests

We may process data where it is in our legitimate interests to operate and improve our business, manage customer relationships, prevent fraud, and maintain secure services, provided those interests are not overridden by your rights and freedoms.

Consent

Where required, we rely on your consent, for example for certain optional communications or for handling any sensitive details you choose to provide beyond what is needed for the service. You may withdraw consent at any time.

We carefully assess each processing activity to ensure the lawful basis chosen is appropriate and documented.

5. Data sharing and processors

We do not sell your personal data. We may share information only when necessary and only with trusted third parties who help us run our services. These third parties act as processors when they process data on our behalf and under our instructions.

Examples of processors may include:

booking and scheduling software providers;
payment processing providers;
email and communication service providers;
cloud storage and IT support providers;
accounting, invoicing, and record-keeping systems;
customer feedback or review management tools;
professional advisers such as accountants or legal advisers where necessary.

We require processors to protect your data, use it only for the agreed purpose, and apply appropriate security measures. In limited circumstances, we may also share data with authorities, insurers, or emergency services where required by law or necessary to protect vital interests.

6. International transfers

Where a processor or service provider stores or accesses data outside the UK, we ensure appropriate safeguards are in place. These may include adequacy regulations, standard contractual clauses, or other lawful transfer mechanisms. We assess such arrangements to help ensure your data remains protected.

7. Data retention

We keep personal data only for as long as necessary to fulfill the purpose for which it was collected, and to meet legal, accounting, or operational requirements. Retention periods may vary depending on the type of information and the context in which it was obtained.

Customer booking and service records: retained for a reasonable period after service completion to manage follow-up, disputes, and business records.
Financial and tax records: kept for the period required by law.
Complaints and correspondence: kept for as long as needed to resolve issues and demonstrate proper handling.
Marketing preferences: kept until you withdraw consent or object where applicable.

When data is no longer needed, we securely delete, anonymise, or archive it in accordance with our retention procedures.

8. Data security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures may include access controls, secure storage, staff confidentiality obligations, and limited access on a need-to-know basis.

However, no system can be guaranteed completely secure. We therefore review safeguards regularly and act promptly if we become aware of a data incident.

9. Your rights under GDPR

You have a number of rights in relation to your personal data. Subject to legal conditions and exemptions, these may include:

Right of access: to request a copy of the personal data we hold about you.
Right to rectification: to ask us to correct inaccurate or incomplete data.
Right to erasure: to request deletion of your data in certain circumstances.
Right to restriction: to ask us to limit how we use your data in certain situations.
Right to data portability: to receive certain data in a structured, commonly used format where applicable.
Right to object: to object to processing based on legitimate interests or to direct marketing.
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.

If you wish to exercise any of these rights, we will respond in accordance with GDPR timeframes and requirements. We may need to verify your identity before acting on a request. In some cases, legal obligations may mean we cannot fully comply with a request, but we will always explain our position.

10. Automated decision-making

Camden Town Cleaners does not use fully automated decision-making that produces legal or similarly significant effects about you. If this changes, we will update this policy and provide the required information.

11. Children’s data

Our services are not directed to children, and we do not knowingly collect personal data from children except where it is necessary in a household or property access context and provided by a responsible adult. If we become aware that we have collected data improperly, we will take appropriate steps to delete or protect it.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in law, our services, or how we process personal data. Any revised version will apply from the date it is published. We encourage customers to review this policy periodically to stay informed.

13. Summary of our commitment

Camden Town Cleaners is committed to processing personal data lawfully, transparently, and securely. We collect only what we need, use it for clear and legitimate purposes, keep it only for as long as necessary, and respect your rights under data protection law. If you are a customer in the Camden Town area, this policy applies to you whenever you use our services or interact with us in connection with them.