Privacy Policy
Camden Town Cleaners Privacy Policy
This Privacy Policy explains how Camden Town Cleaners collects, uses, stores and protects personal data belonging to our customers in the Camden Town area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. By using our cleaning services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Camden Town Cleaners customers and prospective customers in the Camden Town area who contact us, request a quote, make a booking or otherwise use our services. It covers personal data collected through our website, over the phone, in person and through any other communication channels we use to provide our services.
Personal Data We Collect
We collect and process different categories of personal data depending on how you interact with us and which services you use. The main categories of data we may collect are:
Identification and contact details, such as your full name, billing address, service address, and general contact details needed to arrange and manage your bookings.
Service and booking information, such as dates and times of appointments, type of cleaning service requested, access instructions, property details relevant to the service, and any special preferences you tell us about.
Payment related information, such as basic payment transaction details when you pay for services. Card payments are usually processed by external payment service providers and we do not store full card details.
Communication records, such as emails, messages and notes from phone calls relating to enquiries, quotes, bookings, complaints or feedback.
Technical and usage data, where applicable, such as basic information about how you use our website, including log data and standard device information, collected through essential cookies or similar technologies.
We do not intentionally collect special categories of personal data such as health information, unless you choose to provide such details where they are strictly relevant to the service, for example allergy information relating to cleaning products. In such cases we will treat this information with additional care.
Lawful Bases for Processing Your Data
We only process your personal data when we have a valid lawful basis under the UK GDPR. The main lawful bases we rely on are:
Performance of a contract. We process your personal data to enter into and fulfil our service contract with you, including taking bookings, providing cleaning services, handling payments, and communicating with you about your appointments.
Legitimate interests. We may process your data where it is necessary for our legitimate business interests, provided that these interests are not overridden by your rights. Examples include improving our services, managing our business operations, keeping appropriate business records, and ensuring the security of our staff and customers.
Legal obligation. We may process certain information to comply with legal and regulatory requirements, for example tax and accounting rules or obligations to law enforcement authorities where required by law.
Consent. In certain situations, we may ask for your explicit consent, for example to send you marketing communications that are not covered by our legitimate interests. You can withdraw your consent at any time by contacting us using the contact methods you normally use.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide and manage cleaning services, including creating and managing your bookings, assigning staff, accessing the property in line with your instructions, and responding to your requests.
To communicate with you about enquiries, quotes, bookings, changes to appointments, cancellations, feedback and complaints.
To process payments and maintain accurate financial and accounting records.
To manage our relationship with you, including notifying you about changes to our terms or to this Privacy Policy, and asking for feedback on our services.
To improve and develop our services, including reviewing service quality, training staff, and analysing service usage trends in an aggregated and non identifying manner.
To protect our business, staff and customers, including fraud prevention, security and the exercise or defence of legal claims.
Data Sharing and Processors
We do not sell your personal data. However, we may share your data with trusted third parties where necessary to deliver our services and manage our business. These third parties act as processors or, in some cases, as independent controllers. Categories of recipients include:
Cleaning staff and supervisors who need access to relevant service information such as your name, address, contact details and job instructions to perform the cleaning services.
Payment service providers who process payments and refunds on our behalf in a secure way.
IT and systems providers who host our booking and business management systems, website or communication tools.
Professional advisers such as accountants, auditors or legal advisers where necessary for legitimate business purposes or to comply with legal obligations.
Public authorities where we are required to disclose information by law or to protect the rights, property or safety of our customers, staff or others.
Where we use third party processors, we ensure that appropriate data processing agreements are in place and that they only process your personal data according to our documented instructions and in a secure manner.
International Data Transfers
Where possible, we aim to keep your personal data within the United Kingdom or the European Economic Area. If we need to transfer your data to a country outside these areas, we will ensure that appropriate safeguards are in place to protect your information in line with data protection laws. These safeguards may include using contracts approved by the relevant data protection authorities or transferring to countries that have been recognised as providing an adequate level of protection.
Data Retention
We keep your personal data for no longer than necessary for the purposes for which it was collected. Retention periods depend on the type of data and the reasons for processing:
Service and booking records are generally retained for a period that allows us to manage ongoing services, handle queries or complaints and maintain accurate business and financial records in line with legal and regulatory requirements.
Financial and transaction data is retained for the periods required by tax and accounting laws.
Communication records are kept for a reasonable time to assist with queries, improve our services and manage our relationship with you.
Where we rely on your consent for marketing communications, we will stop using your data for this purpose if you withdraw consent or object, and we will retain only the minimum information required to record your preference.
Once retention periods expire, we will either securely delete or anonymise your personal data.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include limiting access to personal data to staff and service providers who need it for their work, using secure systems and applying reasonable safeguards to communications and data storage. While we strive to protect your data, no system can be completely secure, and you should take care when providing personal information and keep your own devices and communication methods secure.
Your Data Protection Rights
Under the UK GDPR and related data protection laws, you have several rights in relation to your personal data. Subject to certain conditions and exemptions, you have the right to:
Access your personal data and receive a copy of the information we hold about you.
Request correction of incomplete or inaccurate personal data.
Request deletion of your personal data where there is no good reason for us to continue processing it, for example where it is no longer needed for the purposes for which it was collected.
Object to processing based on our legitimate interests, including direct marketing, where you believe your rights and interests outweigh our reasons for processing.
Request restriction of processing in certain circumstances, for example while we verify the accuracy of your data or consider an objection you have raised.
Request the transfer of your personal data to you or to another organisation where technically feasible and where the legal requirements for data portability are met.
Withdraw consent at any time where we rely on your consent to process your personal data. Withdrawal of consent does not affect the lawfulness of processing that took place before consent was withdrawn.
You also have the right to lodge a complaint with the relevant data protection authority if you believe your data protection rights have been infringed. We encourage you to contact us first so that we can try to resolve any concerns directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. The updated version will be published and the date of the latest revision will be indicated. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your information.
Contacting Camden Town Cleaners About Privacy
If you have any questions about this Privacy Policy, about how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact Camden Town Cleaners using the usual methods you use to communicate with us as a customer. Please provide enough information for us to identify you and respond to your request.
